Refund & Cancellation Policy

Last updated: 2026-07-25

Free Trial

Every new account gets a 30-day free trial with no payment details required. You can stop using the Service at any point during the trial at no cost - there's nothing to cancel, and nothing is ever charged automatically.

Cancellation - There's No Subscription to Cancel

VertexIQ Billing does not auto-renew and does not store your card/UPI/bank details for future charges. A payment (Monthly or Yearly) unlocks the Service for that exact period only. When that period ends, the Service simply locks again until you choose to pay for another one. To "cancel," you don't need to do anything - just don't make another payment, and you won't be charged again.

Refunds on a Completed Payment

Because a successful payment unlocks the Service immediately and for the full period paid for, payments are generally non-refundable once processed - similar to most digital/software services. That said, we'll refund you in full in these cases:

Duplicate or accidental charge - e.g. you were charged twice for the same period, or paid for the wrong plan by mistake and haven't used the extra time;
Payment succeeded but the account was never unlocked due to a fault on our side, and we couldn't resolve it promptly;
Extended, verified outage - the Service was unavailable to you for reasons within our control for more than 3 consecutive days within a paid period; in this case we'll refund a pro-rated amount for the affected time, or extend your license instead, at your preference.

Simply changing your mind after a period has started, or not using the Service during a period you paid for, does not qualify for a refund - since nothing auto-renews, you're always free to just not pay for the next one instead.

How to Request a Refund

Email info@vertexiqsolutions.com with your registered username/business name and the Razorpay payment ID (shown in your payment confirmation). We aim to respond within 2 business days. Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5-7 business days, depending on your bank.

Manually Issued License Keys

If VertexIQ issued your company a license key directly (outside the online Razorpay checkout - for example, an offline or custom arrangement), refund terms for that arrangement are whatever was agreed at the time; contact us for details specific to your account.

Contact

Questions about this policy? Reach us at info@vertexiqsolutions.com or +91 84314 21225. See also our Terms of Service.